Privacy Policy

Waterlords Plumbing & Gas is committed to protecting your privacy. This policy outlines how we collect, use and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information including:

Full name
Phone number
Email address
Property address
Details relating to your plumbing or gas enquiry
Payment and invoicing information (where applicable)

2. How We Collect Information

We collect information when you:

Submit a contact form on our website
Call or email us
Request a quote
Engage us for plumbing or gas services

3. Why We Collect Your Information

We collect personal information to:

Respond to enquiries
Provide quotes and services
Schedule appointments
Issue invoices and process payments
Maintain business records
Comply with legal obligations

4. Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure.

Information may be stored securely through password-protected systems, email platforms, cloud-based invoicing software and secure devices.

5. Disclosure of Information

We do not sell or trade your personal information.

We may disclose information to:

Team members or subcontractors completing your job
Accounting or payment service providers
Government authorities if required by law

6. Website Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and understand website traffic. This information does not personally identify you.

7. Access & Corrections

You may request access to or correction of your personal information by contacting us directly.

8. Contact Us

If you have any questions about this Privacy Policy, please contact:

Waterlord's Plumbing & Gas

Sunshine Coast, QLD

Phone: 0434 269 239

Email: admin@waterlordsplumbing.com